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Organizational Resilience: How Learning Sustains Organizations in Crisis, Disaster, and Breakdown

D. Christopher Kayes

Abstract

All organizational leaders should be concerned about learning and the consequences that ensue when learning is ignored. Learning becomes threatened when leaders value short-term performance over sustained learning, emphasize outcomes over process, and rely on rational decision-making models at the expense of learning from experience. Drawing on a wide range of examples from government, finance, engineering, and commercial air travel, this book illustrates how the breakdown of learning threatens organizational continuity. The book challenges conventional wisdom on why organizations fail by sugg ... More

Keywords: crisis, decision making, disaster, experience, failure, learning, organization, resilience

Bibliographic Information

Print publication date: 2015 Print ISBN-13: 9780199791057
Published to Oxford Scholarship Online: April 2015 DOI:10.1093/acprof:oso/9780199791057.001.0001

Authors

Affiliations are at time of print publication.

D. Christopher Kayes, author
George Washington University School of Business